The other day I came to the conclusion that I could not solve a particular payment miscalculation by myself. This killed me inside, but I worked up the courage to call customer service. As they say, the first step is admitting you have a problem.
It did not take very long into my call to realize that the customer service rep not only didn’t care as much as I did – she didn’t care much at all! I explained my situation to her and only heard frantic typing… just typing.
I could go on with my rant… believe me, I’ve thought about it… but the bottom line is this: we all want… no, we all EXPECT to be heard. Not just listened to, but heard. This rep was merely transcribing my thoughts. Her job is to provide a service, not just be a court reporter. Either she does not like her job, or the system is setup so that she is predisposed to provide a less than stellar experience. Either way, she is not… was not in my case at least… rising above and making the best of her time.
If she had been friendly to the customer (in this case, me), I would have been kind in return. Instead, as humans, we greet indifference or unfriendliness with… well; let’s just say I am glad there was no webcam on my end during the call. Regardless, she has the power to put a stop to the ‘Vicious Cycle of Hatred.’
If you are not happy with your job, you will possess a negative disposition (at least internally) and in return you will not be as successful as you can be. IF YOU DON’T LOVE YOUR JOB, IT’S TIME TO LOOK ELSEWHERE.
“When it comes to dissatisfaction, Jim and Pam (The Office) aren’t the only ones who hate their jobs. In a recent survey conducted by The Conference Board, a non-profit international research organization, only 45 percent of the respondents reported satisfaction with their jobs. You can avoid ending up at Dunder Mifflin by taking action.”*
Easier said than done, right? I know that jobs are hard to come by these days, but if you are employed what better a time than now to try and find a job that will better fulfill your wants and needs? You are currently clocking hours and making money, this is your safety net.
With every bad day that passes, you should gain additional motivation to get your life back on a more positive path. There are many resume and career help websites that are available to you. Spend some time each evening (after work) researching online, you never know, your dream-job may just be one mouse-click away!
Now with that said, as the Sales and Marketing manager I cannot help but add a snippet of an advertisement… if you are human resource, payroll, or even an accounting professional, we can help you. Click to submit your resume!